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Fault Diagnosis: Why ‘No Trouble Found’ Means Trouble
(Guest Post courtesy of Michael Blumberg, CMC of Blumberg Advisory Group) Link to Original Post:...
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An Ounce of Prevention…of Consumer Electronics Returns
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology In the Consumer Electronics industry, particularly with complex devices such as modern appliances, PCs, cell phones, televisions and...
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Better Understanding NTF: How to Reduce “No Trouble Found” Returns – Survey
For so many companies, a significant percentage of all part or product returns ends up in the category “No Trouble Found”, or NTF. NTF is specifically characterized by a product which fails (or appears...
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Innovative Approaches in Consumer Electronics Returns Reduction
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both...
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